Refund policy

Every Nurse Scoop Co order is hand-packed and personalized just for you, so all sales are final. We do not accept returns or offer refunds once your order has been received.

Cancellations: You can cancel your order any time before it ships. Once an order has shipped, it can't be cancelled or refunded except in special circumstances, which we review case by case. Please contact us at nursescoopco@gmail.com as soon as possible if you need to cancel.

Damaged, incorrect, or lost orders: If something arrives damaged, isn't what you ordered, or your package is lost, please contact us at nursescoopco@gmail.com within 5 days of delivery with your order number and photos if possible. We'll work with you on a resolution, which may be a replacement or, depending on the issue, a refund.

Mystery items: Because our scoops are a surprise, we can't exchange items based on preference.

Questions? Reach us at nursescoopco@gmail.com or through our Contact page. 💕